Bridgera delivered an AI-enabled care platform that reduced costs, improved workflows, and prepared for predictive healthcare.
Our client is a nationally recognized non-profit organization dedicated to pioneering innovative programs and services for older adults and individuals with complex health needs. As a key partner to managed care organizations, our client serves as a catalyst for person-centered care that reduces costs and improves health outcomes for high-risk member populations. The HomeMeds program is one of its key initiatives, demonstrating the foundation’s commitment to leveraging technology for a more efficient and effective healthcare ecosystem.
HomeMeds is an evidence-based digital platform designed to improve medication use and safety for older adults receiving in-home services. By helping to prevent medication errors, a leading cause of emergency room visits and hospital readmissions, the program directly addresses significant drivers of avoidable healthcare costs for managed care plans. The platform’s structured process relies on in-home care providers to perform medication reviews and enter data into a web-based system for a pharmacist’s review.
Time-Consuming Practices
Manual medication entry significantly extended the duration of in-person assessments, limiting the number of patients clinicians could see in a given timeframe and reducing overall productivity.
Operational Inefficiency
High administrative overhead required clinicians to spend a considerable portion of their time on non-clinical tasks, diverting focus away from direct patient care and impacting care quality.
Concerns over Data Integrity
Routine manual data transcription introduced a higher risk of human error, leading to inconsistencies in medication records and potential downstream impacts on patient safety and reporting accuracy.
Lack of Workflow Optimization
The care delivery workflow remained fragmented across multiple self-contained phases, resulting in inefficiencies, delays, and limited visibility across the end-to-end assessment process.
Practical Constraints
The organization needed to scale its operations to support a growing patient population, but faced limitations in doing so without proportionally increasing staffing levels and operational costs.
The system needed to automate key administrative tasks, such as manual data entry, to significantly reduce the per-assessment time and improve clinician efficiency.
The platform had to support innovative data capture methods, including optical character recognition (OCR) for scanning medication labels and speech recognition for hands-free note-taking.
A new, intuitive mobile app was required to streamline the assessment process directly from a provider’s device, ensuring ease of use and a seamless user experience.
The solution needed to integrate with IoT devices to allow for automated, real-time capture of patient vitals like blood pressure and glucose levels, enabling proactive risk management.
A secure, in-app telehealth feature was required to facilitate cost-effective remote consultations and follow-up care between clinicians and patients.
The new system had to ensure high data accuracy to reduce human error and create reliable patient records for pharmacist review.
The solution had to be built to handle a larger member population without a proportionate increase in staff, allowing the program to expand its reach for managed care contracts.
Reduced PMPM Costs
Lowered administrative burden reduced cost per member while improving overall care delivery efficiency.
Enhanced Risk Stratification
Improved data accuracy through OCR enabled more reliable risk assessment and proactive care planning.
Increased Operational Efficiency
Centralized records streamlined workflows, accelerating reviews and reducing manual effort.
Proactive Vitals Monitoring
Real-time IoT data enabled early intervention, helping prevent adverse events and reduce high-cost care.
Cost-Effective Remote Care
Integrated telehealth enabled consultations, lowering in-person costs while maintaining quality.
Scalable Growth Enablement
Optimized workflows supported higher member volumes without proportional increases in staffing.
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